A collaborative, IPD project designed and delivered with full collaboration of Group Health Cooperative [now Kaiser Permanente] and the design team. The Puyallup MOB set out to achieve the objective of re-engineering the outpatient care experience to be more efficient, effective, and customer-focused. Group Health called the process Integrated Care and Facility Design [ICFD] and the team was set up to focus on the care process first, then the business process, and finally to design the interior space to support both. The last component designed was the core and shell, in order to remove constraints from the care process optimization.

The new clinic has the capacity to serve 30,000 area residents with services that include lab, medical imaging, pharmacy, primary care, eye care and physical therapy.